All of the KB Support documentation in one place
The WooCommerce extension for KB Support integrates your store with KB Support to provide a complete sales and support solution for you and your customers.
The following information will enable you to get up and running in the most optimal way for your website and store.
The Shorter URL's extension for KB Support provides a simple solution for displaying friendlier URL's within the customer and agent facing emails generated by KB Support.
Configuring the Shorter URL's extension is very simple. The following information provides an overview of the options available.
Submission forms are always populated with some default fields which cannot be deleted via the Submission Forms page. However, it is still possible to hide any of those fields if you want to do so with some basic CSS code.
When the KBS Email Support extension connects to your mailbox, it does so using the standard IMAP flags. These include the mailbox server host name, the protocol to use (IMAP/POP3), the port number and the transport security.
However, from time to time, you may need to send additional flags in order to obtain a successful connection. This article describes how.
The Email Support extension requires the IMAP extension for PHP to be present. The IMAP extension is responsible for processing IMAP and POP3 connections from PHP and so without it, Email Support will not be able to connect to your mailboxes.
The way in which Email Support handles an email in reply to a ticket that is currently closed depends on how you have configured the core KBS settings.
You can choose to allow the creation of new tickets from emails that are received. There are a couple of options available to you and you should consider these carefully before enabling.
The Email Support extension allows you select to process received emails as either HTML or Plain Text for each server connection you have defined.
The following details will assist you in getting up and running with the Email Support extension.
For a detailed overview of the functionality available within this extension, view the Email Support product page.
The Email Support extension for KB Support allows agents to enter certain commands into email content which, when detected, initiate specific actions for the ticket.