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Customising Template Files

Developer Docs

These are more advanced articles that developers can reference in order to hook into KB Support functions and features in order to further enhance functionality and/or create extensions.

Customising Template Files

KB Support utilises template files to display content on the front end of your website. These files can be customised as described below.

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21/01/2021

Forms REST API Route

Authentication #

No authentication is required for this route.

Schema #

When working with the Forms REST API route the following fields can be expected in any responses.

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12/01/2021

Form Fields REST API Route

Authentication #

No authentication is required for this route.

Schema #

When working with the Form Fields REST API route the following fields can be expected in any responses.

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12/01/2021

Replies REST API Route

Authentication #

Authentication is required for this route. The authenticated user will be able to retrieve ticket replies for tickets to which they have access. They will also be able to create new ticket replies. It is recommended that a user with the role of Support Manager or higher is used.

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12/01/2021

Agents REST API Route

Authentication #

Authentication is required for this route and the authenticated user is required to have the ticket manager role. It is recommended that a user with the role of Support Manager or higher is used.

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12/01/2021

Customers REST API Route

Authentication #

Authentication is required for this route and the authenticated user is required to have the ticket manager role. It is recommended that a user with the role of Support Manager or higher is used.

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12/01/2021

Companies REST API Route

Authentication #

Authentication is required for this route and the authenticated user is required to have the ticket manager role. It is recommended that a user with the role of Support Manager or higher is used.

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12/01/2021

Ticket Categories REST API Route

Authentication #

Authentication is only required for this route if you are adding or editing categories.

Schema #

When working with the Ticket Categories REST API route the following fields can be expected in any responses.

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12/01/2021

Ticket Departments REST API Route

Authentication #

Authentication is only required for this route if you are adding or editing departments.

Schema #

When working with the Ticket Departments REST API route the following fields can be expected in any responses.

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12/01/2021

Using the REST API

You can use the KB Support REST API to retrieve information regarding Tickets, Customers and Agents via 3rd party applications. You can also use the REST API to remotely create content such as tickets and replies.

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12/01/2021
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Developer Resources

Plugin Boilerplate

Trello Board

GitHub Repository

Ratings & Satisfaction Docs

  • Configuring Ratings and Satisfaction
  • Advanced Settings

Email Support Docs

  • Plugin Requirements
  • Configuring Email Support
  • Creating New Tickets
  • Replying to Closed Tickets
  • Anonymous Replies in Email Support
  • HTML Emails Tags
  • Email Commands
  • Defining IMAP Flags

KBS REST API Docs

  • Using the REST API
  • Tickets REST API Route
  • Replies REST API Route
  • Articles REST API Route
  • Agents REST API Route
  • Customers REST API Route
  • Companies REST API Route
  • Forms REST API Route
  • Form Fields REST API Route
  • Ticket Categories REST API Route
  • Ticket Departments REST API Route
  • Ticket Source REST API Route

Article Categories

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    • Advanced
    • Getting Started
  • Developer Docs
    • Constants
    • Hooks
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