Documentation specific to KB Support extensions
The WooCommerce extension for KB Support integrates your store with KB Support to provide a complete sales and support solution for you and your customers.
The following information will enable you to get up and running in the most optimal way for your website and store.
The Shorter URL’s extension for KB Support provides a simple solution for displaying friendlier URL’s within the customer and agent facing emails generated by KB Support.
Configuring the Shorter URL’s extension is very simple. The following information provides an overview of the options available.
The following details will assist you in getting up and running with the Email Support extension.
For a detailed overview of the functionality available within this extension, view the Email Support product page.
The following details will assist you in getting up and running with the Reply Approvals extension.
For a detailed overview of the functionality available within this extension, view the Reply Approvals product page.
Configuring KB Support to utilise your chosen 3rd party knowledge base solution could not be simpler.
The following information will enable you to get up and running in no time at all.
Similarly to the core KB Support plugin, and its extensions, Ratings and Satisfaction can be customised beyond the options that are available within settings.
This document, aimed at our more advanced user base, will detail some of the advanced customisation’s that can be achieved. As always, we highly recommend that any changes are implemented within your child theme to avoid being overwritten during future updates.
The Ratings and Satisfaction extension allows customers and visitors to easily provide you with valuable feedback on your support services and documentation.
The KB Support premium extensions are not stored within the WordPress plugin repository as they are not free to download, however updating premium extensions is done in the same way so long as you have a valid and active license for your extension(s).
The Canned Replies extension enables you to store the responses that you most commonly use when replying to customer tickets. Once stored, the canned replies are instantly accessible to agents managing tickets. They can add the reply content with a single click of a button.
The Custom Ticket Status extension for KB Support enables Support Managers and Administrators to define an unlimited number of custom statuses. These statuses can then be assigned to a ticket in addition to the statuses that are provided by the KB Support core plugin.