Extensions Archives

Configuring Zapier

The Zapier extension for KB Support provides a simple and powerful way to integrate KB Support with 1000+ third party web services and automate common tasks.

Zapier is an online automation tool that connects your favourite apps, such as Gmail, Slack, Mailchimp, and more to KB Support. You can connect two or more apps to automate repetitive tasks without coding or relying on developers to build the integration. It’s easy enough that anyone can build their own app workflows with just a few clicks.

Within KB Support, there are triggers and actions available within the Zapier integration. A trigger is an event that is started by KB Support which then triggers another event, in any supported application. An action, is an event that is triggered by another event and sends an instruction to KB Support – such as create or update a ticket.

Use the following information to get up and running with the KB Support Zapier Integration extension.

11/01/2021

Configuring Advanced Ticket Assignment

The Advanced Ticket Assignment extension for KB Support enhances the way in which tickets can be assigned to agents..

The following information will enable you to get up and running in the most optimal way.

23/10/2019

Configuring WooCommerce

The WooCommerce extension for KB Support integrates your store with KB Support to provide a complete sales and support solution for you and your customers.

The following information will enable you to get up and running in the most optimal way for your website and store.

25/03/2018

Configuring Email Support

The following details will assist you in getting up and running with the Email Support extension.

For a detailed overview of the functionality available within this extension, view the Email Support product page.

04/02/2018

Configuring Reply Approvals

The following details will assist you in getting up and running with the Reply Approvals extension.

For a detailed overview of the functionality available within this extension, view the Reply Approvals product page.

03/10/2017

Configuring Knowledge Base Integrations

Configuring KB Support to utilise your chosen 3rd party knowledge base solution could not be simpler.

The following information will enable you to get up and running in no time at all.

31/08/2017

Advanced Settings for Ratings and Satisfaction

Similarly to the core KB Support plugin, and its extensions, Ratings and Satisfaction can be customised beyond the options that are available within settings.

This document, aimed at our more advanced user base, will detail some of the advanced customisation’s that can be achieved. As always, we highly recommend that any changes are implemented within your child theme to avoid being overwritten during future updates.

17/03/2017

Configuring Ratings and Satisfaction

The Ratings and Satisfaction extension allows customers and visitors to easily provide you with valuable feedback on your support services and documentation.

17/03/2017

Updating Premium Extensions

The KB Support premium extensions are not stored within the WordPress plugin repository as they are not free to download, however updating premium extensions is done in the same way so long as you have a valid and active license for your extension(s).

06/03/2017

Configuring Canned Replies

The Canned Replies extension enables you to store the responses that you most commonly use when replying to customer tickets. Once stored, the canned replies are instantly accessible to agents managing tickets. They can add the reply content with a single click of a button.

26/02/2017