Menu Close Menu
Menu
  • 0
    • Number of items in cart: 0

      • Your cart is empty.
      • Total: $0.00
      • Checkout
  • Pricing
    • Purchase Options
    • Individual Extensions
  • Support
    • Documentation
    • Log a Support Ticket
  • Your Account
    • Register
  • Blog

Configuring Email Signatures

Configuring Email Signatures

Get up and running with the Email Signatures extension for KB Support

The KB Support Email Signatures extension enables each agent to register a custom signature which can be inserted into any of the emails that are sent to a customer regarding a ticket to which the agent is assigned.

Installation

For assistance on installing a premium plugin for KB Support, please view this article.

How Agents Create A Signature

Once the Email Signatures plugin has been activated, a new field will be added to the User Profile Editor screen for each agent.

Agents should browse to Profile within the menu. The Email Signature field is located under the section headed  KB Support. Agents can enter their email signature here. Basic HTML is allowed.

Agents may only update their own signatures. Users with the Support Manager role (or an administrator KB Support settings specify that Administrators are agents) are able to edit all Support Agents signatures as well as their own.

The Email Signature field is not displayed for non-agents.

Inserting Signatures into Emails

Browse to Tickets -> Settings and click the Emails tab.

For each email within which you want to include the agents own signatures, edit the content and in the appropriate position insert the email tag {agent_signature}.

Once you have saved your changes, each time an email is generated which includes the {agent_signature} email tag, the tag will be replaced with the signature of the agent who is currently assigned to the ticket. If no agent is assigned, or no signature for the agent exists, the email tag will be replaced with an empty string.


Was this article helpful?

We're working hard to ensure we provide you with useful and relevant documentation to help you get the most out of KB Support.

Please take a moment to let us know if you found this article helpful.

Extensions Agent Email Email Signatures Docs Last updated: 15/02/2019

Published by Cristian Raiber

Posts by Cristian Raiber

Post navigation

Previous

Configuring Easy Digital Downloads

Next

Plugin Terms and Conditions

Contact Details

  • Follow us on Twitter
  • Like us on Facebook
  • Fork us on GitHub

Developer Resources

Plugin Boilerplate

Trello Board

GitHub Repository

Ratings & Satisfaction Docs

  • Configuring Ratings and Satisfaction
  • Advanced Settings

Email Support Docs

  • Plugin Requirements
  • Configuring Email Support
  • Creating New Tickets
  • Replying to Closed Tickets
  • Anonymous Replies in Email Support
  • HTML Emails Tags
  • Email Commands
  • Defining IMAP Flags

KBS REST API Docs

  • Using the REST API
  • Tickets REST API Route
  • Replies REST API Route
  • Articles REST API Route
  • Agents REST API Route
  • Customers REST API Route
  • Companies REST API Route
  • Forms REST API Route
  • Form Fields REST API Route
  • Ticket Categories REST API Route
  • Ticket Departments REST API Route
  • Ticket Source REST API Route

Article Categories

  • Configuration
    • Advanced
    • Getting Started
  • Developer Docs
    • Constants
    • Hooks
  • Extensions
  • FAQs
© 2023 KB Support. All rights reserved.
  • Blog
  • Shop
  • Support
  • Privacy Policy
  • Discount Code