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Configuring Knowledge Base Integrations

Configuring Knowledge Base Integrations

Get up and running with the Knowledge Base Integrations extension

Configuring KB Support to utilise your chosen 3rd party knowledge base solution could not be simpler.

The following information will enable you to get up and running in no time at all.

Installation

For assistance on installing a premium plugin for KB Support, please view this article.

Configure Settings

Now that the plugin is installed and licensed, you can select your knowledge base solution from within settings.

Click on the Settings option within the Tickets menu and select the Extensions tab.

Scroll down to the section with the heading KB Integration to reveal the plugin setting.

From the Select Knowledgebase select list, choose the knowledge base solution you want to integrate with and then click on the Save Changes button.

KB Support is now fully integrated with your knowledge base.

When your customers are logging tickets, KB Support will search through your knowledge base and suggest articles based on the subject being entered.

Within admin, you can easily create new articles from ticket replies and insert links to your articles by using the Link KB Article button above the text editor.

Even if your knowledge base did not previously support it, you can now restrict access to selected articles and additionally, echo article view from your website visitors will be counted.


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Extensions Knowledge Base Knowledge Base Integrations Docs Last updated: 15th February 2019

Published by Michael

Mike is the founder and lead developer of KB Support. When he's not working on KB Support, he's generally spending time with his 3 children and following his favourite football team

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