Configuring KB Support to utilise your chosen 3rd party knowledge base solution could not be simpler.
The following information will enable you to get up and running in no time at all.
Installation
For assistance on installing a premium plugin for KB Support, please view this article.
Configure Settings
Now that the plugin is installed and licensed, you can select your knowledge base solution from within settings.
Click on the Settings option within the Tickets menu and select the Extensions tab.
Scroll down to the section with the heading KB Integration to reveal the plugin setting.
From the Select Knowledgebase select list, choose the knowledge base solution you want to integrate with and then click on the Save Changes button.
KB Support is now fully integrated with your knowledge base.
When your customers are logging tickets, KB Support will search through your knowledge base and suggest articles based on the subject being entered.
Within admin, you can easily create new articles from ticket replies and insert links to your articles by using the Link KB Article button above the text editor.
Even if your knowledge base did not previously support it, you can now restrict access to selected articles and additionally, echo article view from your website visitors will be counted.
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