Enabling the sequential ticket numbers option ensures that all KBS tickets are in sequential order.
By default, the WordPress post ID will be used as ticket ID’s but this results in gaps within the number sequence due to the way in which WordPress works. For example, your first ticket may be assigned an ID of 100 but the next ticket may be 103. With sequential ticket numbers enabled you will ensure that an ID of 101 is assigned to the next ticket.
Enabling Sequential Ticket Numbers
Sequential ticket numbers are configured via settings.
From the admin menu, head to Tickets -> Settings and click on the Tickets tab;
- Enable Sequential Ticket Numbers to turn on sequential numbering
- Within the Sequential Starting Number field, enter the number from which you want numbering to start
- When ready, click Save Changes
A confirmation will appear that the settings have been saved and additionally if tickets exist, a notification will be displayed advising you that KBS needs to perform an upgrade existing ticket numbers to make them sequential. Click the Click Here link within the notification to begin the upgrade.
You will be redirected to the KB Support upgrade page whilst the procedure completes before being redirected to the tickets page.
The length of time it will take for this upgrade to complete will depend on the number of existing tickets you have within the KB Support system.
Switching Between Sequential and non-Sequential
You can switch back to the default ID’s by turning off the Sequential Ticket Numbers option. Should you decide to turn it back on again at a later time, the upgrade procedure will run once again.
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