The Email Support extension allows you select to process received emails as either HTML or Plain Text for each server connection you have defined.
Not all received emails will contain HTML content. Therefore, if you have HTML selected, Email Support will revert back to the Plain Text content, if no HTML is found.
If you select Plain Text, no HTML content will be processed. The remainder of this article is not relevant when Plain Text is selected.
Because replies are displayed within existing web content, either on the ticket admin screen or the ticket manager frontend screen, we need to be careful with what HTML we allow. Allowing all HTML can impact the way in which the content is displayed on the page and cause problems. However, there are some HTML tags that are beneficial to preserve such as links, or emphasis on certain words or phrases.
Therefore, Email Support is configured to only allow certain HTML tags within email content. Any other tags found will be stripped out during processing.
By default, the following HTML tags will be processed and maintained:
titleattributes are also supported
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