Menu Close Menu
Menu
  • 0
    • Number of items in cart: 0

      • Your cart is empty.
      • Total: $0.00
      • Checkout
  • Pricing
    • Purchase Options
    • Individual Extensions
  • Support
    • Documentation
    • Log a Support Ticket
  • Your Account
    • Register
  • Blog

HTML Emails Tags

HTML Emails Tags

An overview of the accepted email tags

The Email Support extension allows you select to process received emails as either HTML or Plain Text for each server connection you have defined.

HTML or Plain Text

Not all received emails will contain HTML content. Therefore, if you have HTML selected, Email Support will revert back to the Plain Text content, if no HTML is found.

If you select Plain Text, no HTML content will be processed. The remainder of this article is not relevant when Plain Text is selected.

Because replies are displayed within existing web content, either on the ticket admin screen or the ticket manager frontend screen, we need to be careful with what HTML we allow. Allowing all HTML can impact the way in which the content is displayed on the page and cause problems. However, there are some HTML tags that are beneficial to preserve such as links, or emphasis on certain words or phrases.

Therefore, Email Support is configured to only allow certain HTML tags within email content. Any other tags found will be stripped out during processing.

By default, the following HTML tags will be processed and maintained:

  • <a>
    The href  and title attributes are also supported
  • <b>
  • <blockquote>
  • <br>
  • <code>
  • <dd>
  • <dl>
  • <dt>
  • <em>
  • <h1>
  • <h2>
  • <h3>
  • <hr>
  • <i>
  • <p>
  • <pre>
  • <s>
  • <strong>
  • <sup>
  • <u>
  • <ul>
  • <li>
  • <ol>

Was this article helpful?

We're working hard to ensure we provide you with useful and relevant documentation to help you get the most out of KB Support.

Please take a moment to let us know if you found this article helpful.

FAQs Email Email Support Docs Last updated: 15/02/2019

Published by Cristian Raiber

Posts by Cristian Raiber

Post navigation

Previous

Configuring Email Support

Next

Using Email to Create New Tickets

Contact Details

  • Follow us on Twitter
  • Like us on Facebook
  • Fork us on GitHub

Developer Resources

Plugin Boilerplate

Trello Board

GitHub Repository

Ratings & Satisfaction Docs

  • Configuring Ratings and Satisfaction
  • Advanced Settings

Email Support Docs

  • Plugin Requirements
  • Configuring Email Support
  • Creating New Tickets
  • Replying to Closed Tickets
  • Anonymous Replies in Email Support
  • HTML Emails Tags
  • Email Commands
  • Defining IMAP Flags

KBS REST API Docs

  • Using the REST API
  • Tickets REST API Route
  • Replies REST API Route
  • Articles REST API Route
  • Agents REST API Route
  • Customers REST API Route
  • Companies REST API Route
  • Forms REST API Route
  • Form Fields REST API Route
  • Ticket Categories REST API Route
  • Ticket Departments REST API Route
  • Ticket Source REST API Route

Article Categories

  • Configuration
    • Advanced
    • Getting Started
  • Developer Docs
    • Constants
    • Hooks
  • Extensions
  • FAQs
© 2023 KB Support. All rights reserved.
  • Blog
  • Shop
  • Support
  • Privacy Policy
  • Discount Code