Menu Close Menu
Menu
  • 0
    • Number of items in basket: 0

      • Your basket is empty.
      • Total: £0.00
      • Checkout
  • Blog
  • Extensions
  • Support
    • Documentation
    • Log a Support Ticket
  • Your Account
    • Register
  • Contact Us
  • Demo

[kbs_tickets] Shortcode

[kbs_tickets] Shortcode

Enables customers to view and mabage their tickets

The [kbs_tickets] shortcode provides an interface for your customers to view a list of all tickets that they have previously submitted.

Clicking onto a ticket will open the ticket overview where the customer will be able to view all details regarding the ticket, as well as submit a new reply to the ticket.

Whilst an individual ticket can be viewed and managed by guest customers using the unique URL be provided by using the {ticket_url} email tag within email correspondence, they must have previously registered for, and be logged into an account on your website, to view the list of all previously logged tickets under their name.

During the first activation of the KB Support plugin, a Ticket Manager page will have been created containing the [kbs_tickets] shortcode. Add this to your menu if you wish for customers to be able to browse to the page from your website. If a customer who has not yet logged any support tickets lands on this page, they will see a notice stating You have no tickets yet.

Usage

[kbs_tickets]

Was this article helpful?

We're working hard to ensure we provide you with useful and relevant documentation to help you get the most out of KB Support.

Please take a moment to let us know if you found this article helpful.

[kbs_tickets] Shortcode

The [kbs_tickets] shortcode provides an interface for your customers to view a list of all tickets that they have previously submitted. Clicking onto a ticket will open the ticket overview where the customer will be able to view all details regarding the ticket, as well as submit a new reply to the ticket. Whilst an…
KB Article rating: 5.0 based on 1 ratings

Share this:

  • Tweet
  • WhatsApp

Related Articles

Shortcode Last updated: 17th February 2017

Published by Michael

Mike is the founder and lead developer of KB Support. When he's not working on KB Support, he's generally spending time with his 3 children and following his favourite football team

Posts by Michael Visit Website

Post navigation

Previous

[kbs_search] Shortcode

Next

KBS_ARTICLE_SLUG

Article Categories

  • Configuration
    • Advanced
    • Getting Started
  • Developer Docs
    • Constants
    • Hooks
  • Extensions
  • FAQs

Social Links

  • Follow us on Twitter
  • Like us on Facebook
  • Fork us on GitHub

Resources

  • Contact Us
  • KB Support Discount Code
  • KB Support Demo Site
  • Easy Plugin Demo

Sign up to our newsletter!

Subscribe now to receive all the latest news, thoughts and offers from KB Support.
New subscribers will receive 15% off their first purchase.

Privacy & Cookies: This site uses cookies. By continuing to use this website, you agree to their use.
To find out more, including how to control cookies, see here: Cookie Policy
© 2021 KB Support. All rights reserved.
  • Blog
  • Shop
  • Support
  • Demo
  • Privacy Policy
  • Discount Code