The Email Support extension requires the IMAP extension for PHP to be present. The IMAP extension is responsible for processing IMAP and POP3 connections from PHP and so without it, Email Support will not be able to connect to your mailboxes.

The full list of minimum requirements for Email Support are:

  • KB Support version 1.1.6 or above
  • PHP version 5.4 and above (tested up to 7.2)
  • The IMAP extension for PHP must be present and enabled. Speak to your web host if you are unsure.

Unfortunately, if your webserver and environment does not meet these requirements, you will be unable to use our Email Support extension.

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Last updated: 5th February 2018

Published by Michael

Mike is the founder and lead developer of KB Support. When he's not working on KB Support, he's generally spending time with his 3 children (don't forget the dogs!) and following his favourite football team

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