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Configuring Canned Replies

Canned Replies Docs

Configuring Canned Replies

The Canned Replies extension enables you to store the responses that you most commonly use when replying to customer tickets. Once stored, the canned replies are instantly accessible to agents managing tickets. They can add the reply content with a single click of a button.

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26/02/2017

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Developer Resources

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Ratings & Satisfaction Docs

  • Configuring Ratings and Satisfaction
  • Advanced Settings

Email Support Docs

  • Plugin Requirements
  • Configuring Email Support
  • Creating New Tickets
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  • Anonymous Replies in Email Support
  • HTML Emails Tags
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KBS REST API Docs

  • Using the REST API
  • Tickets REST API Route
  • Replies REST API Route
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  • Customers REST API Route
  • Companies REST API Route
  • Forms REST API Route
  • Form Fields REST API Route
  • Ticket Categories REST API Route
  • Ticket Departments REST API Route
  • Ticket Source REST API Route

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