Menu Close Menu
Menu
  • 0
    • Number of items in cart: 0

      • Your cart is empty.
      • Subtotal: $0.00
      • Estimated Tax: $0.00
      • Total: $0.00
      • Checkout
  • Pricing
    • Purchase Options
    • Individual Extensions
  • Support
    • Documentation
    • Log a Support Ticket
  • Your Account
    • Register
  • Blog

Customising Template Files

Customisation

Customising Template Files

KB Support utilises template files to display content on the front end of your website. These files can be customised as described below.

Read More

21/01/2021

How to Hide Default Form Fields

Submission forms are always populated with some default fields which cannot be deleted via the Submission Forms page. However, it is still possible to hide any of those fields if you want to do so with some basic CSS code.

Read More

18/02/2018

How to Change Front End Messages

KB Support has a number of built-in messages that are displayed to customers during various activities taking place on the front end of your website – for example, when a ticket is submitted. We’ll refer to these messages as notices.

These front end notices can be changed if you want to do so with a small amount of code by hooking into the kbs_get_notices filter.

Read More

20/11/2017

Advanced Settings for Ratings and Satisfaction

Similarly to the core KB Support plugin, and its extensions, Ratings and Satisfaction can be customised beyond the options that are available within settings.

This document, aimed at our more advanced user base, will detail some of the advanced customisation’s that can be achieved. As always, we highly recommend that any changes are implemented within your child theme to avoid being overwritten during future updates.

Read More

17/03/2017

Enable Support Worker Ticket Submissions

The default configuration for KB Support restricts support workers from logging tickets via the website front end. It is generally expected that support workers would create tickets on behalf of a customer via the WordPress admin console.

Read More

03/03/2017

The Plugin Pages

During activation, KB Support creates pages that are necessary for your customers to submit new tickets, and manage existing tickets.

Read More

17/02/2017

Change Global Labels

The global labels used throughout KB Support for Ticket, Tickets, KB Article and KB Articles are extremely easy to change if there is a term you would prefer to use for either, or both.

Read More

16/02/2017

Contact Details

  • Follow us on Twitter
  • Like us on Facebook
  • Fork us on GitHub

Developer Resources

Plugin Boilerplate

Trello Board

GitHub Repository

Ratings & Satisfaction Docs

  • Configuring Ratings and Satisfaction
  • Advanced Settings

Email Support Docs

  • Plugin Requirements
  • Configuring Email Support
  • Creating New Tickets
  • Replying to Closed Tickets
  • Anonymous Replies in Email Support
  • HTML Emails Tags
  • Email Commands
  • Defining IMAP Flags

KBS REST API Docs

  • Using the REST API
  • Tickets REST API Route
  • Replies REST API Route
  • Articles REST API Route
  • Agents REST API Route
  • Customers REST API Route
  • Companies REST API Route
  • Forms REST API Route
  • Form Fields REST API Route
  • Ticket Categories REST API Route
  • Ticket Departments REST API Route
  • Ticket Source REST API Route

Article Categories

  • Configuration
    • Advanced
    • Getting Started
  • Developer Docs
    • Constants
    • Hooks
  • Extensions
  • FAQs
© 2023 KB Support. All rights reserved.
  • Blog
  • Shop
  • Support
  • Privacy Policy
  • Discount Code