Menu Close Menu
Menu
  • 0
    • Number of items in cart: 0

      • Your cart is empty.
      • Subtotal: $0.00
      • Estimated Tax: $0.00
      • Total: $0.00
      • Checkout
  • Pricing
    • Purchase Options
    • Individual Extensions
  • Support
    • Documentation
    • Log a Support Ticket
  • Your Account
    • Register
  • Blog

Configuring Knowledge Base Integrations

Knowledge Base

Configuring Knowledge Base Integrations

Configuring KB Support to utilise your chosen 3rd party knowledge base solution could not be simpler.

The following information will enable you to get up and running in no time at all.

Read More

31/08/2017

Configuring Ratings and Satisfaction

The Ratings and Satisfaction extension allows customers and visitors to easily provide you with valuable feedback on your support services and documentation.

Read More

17/03/2017

KB Article Front End Widgets

KB Support includes two widgets which enable you to easily display information for KB Articles on the front end of your website within a page sidebar.

Read More

20/02/2017

Global KB Article Settings

These settings define the default behaviour for KB Articles published on your website.

Access KB Article settings via Tickets -> Settings and clicking on the KB Articles tab.

Read More

18/02/2017

Restricting access to KB Articles

KB Support includes an option for you to restrict access to each KB Article you publish.

If an article is restricted, any user attempting to view the article must be logged in to your website. If they are not, they will only see the article excerpt followed by a notice. The remainder of the content, including comments, will not be visible until the user has successfully logged in.

Read More

18/02/2017

Change Global Labels

The global labels used throughout KB Support for Ticket, Tickets, KB Article and KB Articles are extremely easy to change if there is a term you would prefer to use for either, or both.

Read More

16/02/2017

KBS_ARTICLE_SLUG

The KBS_ARTICLE_SLUG constant enables you to change the post type slug of the article post type.

By default the slug is article which means that URLs will look like http://yoursite.com/articles/ for the article archive and http://yoursite.com/articles/article-name for individual articles but by defining this constant within your theme’s functions.php file, or any custom plugin file, you can update the slug to be anything you want.

Read More

19/01/2017

Contact Details

  • Follow us on Twitter
  • Like us on Facebook
  • Fork us on GitHub

Developer Resources

Plugin Boilerplate

Trello Board

GitHub Repository

Ratings & Satisfaction Docs

  • Configuring Ratings and Satisfaction
  • Advanced Settings

Email Support Docs

  • Plugin Requirements
  • Configuring Email Support
  • Creating New Tickets
  • Replying to Closed Tickets
  • Anonymous Replies in Email Support
  • HTML Emails Tags
  • Email Commands
  • Defining IMAP Flags

KBS REST API Docs

  • Using the REST API
  • Tickets REST API Route
  • Replies REST API Route
  • Articles REST API Route
  • Agents REST API Route
  • Customers REST API Route
  • Companies REST API Route
  • Forms REST API Route
  • Form Fields REST API Route
  • Ticket Categories REST API Route
  • Ticket Departments REST API Route
  • Ticket Source REST API Route

Article Categories

  • Configuration
    • Advanced
    • Getting Started
  • Developer Docs
    • Constants
    • Hooks
  • Extensions
  • FAQs
© 2023 KB Support. All rights reserved.
  • Blog
  • Shop
  • Support
  • Privacy Policy
  • Discount Code