Configuring Knowledge Base Integrations
Configuring KB Support to utilise your chosen 3rd party knowledge base solution could not be simpler.
The following information will enable you to get up and running in no time at all.
Configuring Ratings and Satisfaction
The Ratings and Satisfaction extension allows customers and visitors to easily provide you with valuable feedback on your support services and documentation.
KB Article Front End Widgets
KB Support includes two widgets which enable you to easily display information for KB Articles on the front end of your website within a page sidebar.
Global KB Article Settings
These settings define the default behaviour for KB Articles published on your website.
Access KB Article settings via Tickets -> Settings and clicking on the KB Articles tab.
Restricting access to KB Articles
KB Support includes an option for you to restrict access to each KB Article you publish.
If an article is restricted, any user attempting to view the article must be logged in to your website. If they are not, they will only see the article excerpt followed by a notice. The remainder of the content, including comments, will not be visible until the user has successfully logged in.
Change Global Labels
The global labels used throughout KB Support for Ticket, Tickets, KB Article and KB Articles are extremely easy to change if there is a term you would prefer to use for either, or both.
KBS_ARTICLE_SLUG
The KBS_ARTICLE_SLUG constant enables you to change the post type slug of the article post type.
By default the slug is article which means that URLs will look like http://yoursite.com/articles/ for the article archive and http://yoursite.com/articles/article-name for individual articles but by defining this constant within your theme’s functions.php file, or any custom plugin file, you can update the slug to be anything you want.