Email Support Email Commands
The Email Support extension for KB Support allows agents to enter certain commands into email content which, when detected, initiate specific actions for the ticket.
[kbs_tickets] Shortcode
The [kbs_tickets] shortcode provides an interface for your customers to view a list of all tickets that they have previously submitted.
Clicking onto a ticket will open the ticket overview where the customer will be able to view all details regarding the ticket, as well as submit a new reply to the ticket.
[kbs_search] Shortcode
You can display a KB Article search form on any page within your website to allow users to easily and quickly search through the KB Articles you have published.
KB Support will check if the articles are restricted and whether or not they should be displayed to the user before rendering the results.
Results will be displayed as determined by your current theme and therefore in the same format as any other search performed upon your website.
[kbs_articles] Shortcode
The [kbs_articles] shortcode enables you to display a list of KB Articles in any position on your web pages. The Articles being displayed can be customised by passing optional attributes to the Articles shortcode.
The articles shortcode should be added to any page where you would want to display a list of articles.
[kbs_submit] Shortcode
Once you have created a submission form, you’ll want to display it somewhere within your site so that customers may begin logging support tickets. The [kbs_submit] shortcode enables you to do this.
[kbs_profile_editor] Shortcode
You can enable your customers to update their profile information such as their first, last and display name, their email address and more by placing the [kbs_profile_editor] shortcode on your page.
The [kbs_profile_editor] shortcode is designed for use within a page such as a Your Account page which the customer can access via your website menu.
[kbs_register] Shortcode
You can display a user registration form for to allow users to register an account on your site.
KB Support will determine if the user is an existing customer, and if they are, it will automatically link their customer account to this account.
[kbs_login] Shortcode
You may wish to display a login form for users that elect to create an account during registration, whilst logging a support ticket or at any other time.
KB Support enables you to display a simple login form with the [kbs_login] shortcode. A user can then login by entering their username (or email address) and password combination.