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Adding Google reCAPTCHA Fields

Submission Forms

Adding Google reCAPTCHA Fields

KB Support enables the use of the Google ReCAPTCHA service to help keep malicious software from engaging in abusive activities on your website.

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25/01/2021

How to Hide Default Form Fields

Submission forms are always populated with some default fields which cannot be deleted via the Submission Forms page. However, it is still possible to hide any of those fields if you want to do so with some basic CSS code.

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18/02/2018

Enable File Uploads on the Submission Form

The default configuration of KB Support following installation does not enable file uploads via the customer submission form and reply forms. To add a file upload field to your ticket submission form you need to enable file uploads within settings.

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26/10/2017

How to add Ticket Form Fields

Perhaps the default fields created during install are not enough and you need to capture more information when a customer submits their ticket.

Adding (and editing) fields for a submission form is very easy.

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28/03/2017

Increasing the Maximum File Size for Uploads

The maximum file size for uploads from your submission form can vary from web host to host.

If a customer tries to upload a file that exceeds your servers maximum file size limit, they will be presented with an error and the form will not be submitted.

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19/01/2017

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Developer Resources

Plugin Boilerplate

Trello Board

GitHub Repository

Ratings & Satisfaction Docs

  • Configuring Ratings and Satisfaction
  • Advanced Settings

Email Support Docs

  • Plugin Requirements
  • Configuring Email Support
  • Creating New Tickets
  • Replying to Closed Tickets
  • Anonymous Replies in Email Support
  • HTML Emails Tags
  • Email Commands
  • Defining IMAP Flags

KBS REST API Docs

  • Using the REST API
  • Tickets REST API Route
  • Replies REST API Route
  • Articles REST API Route
  • Agents REST API Route
  • Customers REST API Route
  • Companies REST API Route
  • Forms REST API Route
  • Form Fields REST API Route
  • Ticket Categories REST API Route
  • Ticket Departments REST API Route
  • Ticket Source REST API Route

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