“WPCenter Yazılım Ticaret Limited Şirketi” (“us”, “we”, or “our”) operates the https://kb-support.com website (the “Service”) and KB Support WordPress Plugin.
This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.
We will not use or share your information with anyone except as described in this Privacy Policy.
We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at https://kb-support.com
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information (“Personal Information”) may include, but is not limited to:
- Name
- Email address
- Log Data
We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.
THIRD PARTY CHECKOUT AND LICENSE MANAGEMENT
We use a third party platform named Freemius, Inc. (https://freemius.com).
We sell our product(s) using Freemius secure checkout, which enables secure online payments, licensing, fulfillment, and more. The service automatically adds cookies when a user opens the checkout. Those are essential cookies for security, fraud detection & prevention, and completion of a purchase. There’s no way to check out without letting the service use cookies.
Here’s a link to the Freemius privacy policy and its checkout cookie policy. If you wish to opt-out of Freemius’ cookies setting please go to their cookie policy and follow their opt-out instructions.
Freemius is fully GDPR compliant.
Cookies
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.
We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Service Providers
We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used
These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Security
Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Links To Other Sites
Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Children’s Privacy
Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our servers immediately.
Compliance With Laws
We will disclose your Personal Information where required to do so by law or subpoena.
For the purpose of this Privacy Policy, we are a Data Controller of your personal information.
If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information, as described in this Privacy Policy, depends on the information we collect and the specific context in which we collect it. We may process your personal information because:
- We need to perform a contract with you, such as when you use our services
- You have given us permission to do so
- The processing is in our legitimate interests and it’s not overridden by your rights
- For payment processing purposes
- To comply with the law
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. In certain circumstances, you have the following data protection rights:
- The right to access, update or to delete the personal information we have on you
- The right of rectification
- The right to object
- The right of restriction
- The right to data portability
- The right to withdraw consent
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your personal information. For more information, please contact your local data protection authority in the European Economic Area (EEA).
Under the CCPA, California consumers have the right to:
- Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
- Request that a business delete any personal data about the consumer that a business has collected.
- Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.
WPCenter Yazılım Ticaret Limited Şirketi will never sell your’s personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: policies.google.com/privacy
Changes To This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
If you have any questions about this Privacy Policy, please contact us.
Who are we?
Our company is WPOmnia LTD with the company registration number: 15187520 and we reside at:
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
- Paying Customers are customers that have an active and valid license for one of our premium extensions
- Non-Paying Customers are customers who use the free KB Support plugin with no paid extensions
Logging a Support Ticket
We maintain our products to the highest possible standards so when we receive a report that a user is experiencing an issue, we do our utmost to assist as quickly and seamlessly as possible.
Before logging a support ticket, it is expected that you have reviewed our Support Documentation for the answer to your query.
Tickets that are submitted with insufficient information to allow our agents to effectively troubleshoot will immediately be placed on hold and the customer will be notified as to why. No agent will further review this ticket until subsequent information is provided and in the event that this information is not provided within a reasonable timeframe, the ticket may be closed.
Whilst KB Support is a free plugin which is distributed under the GPL License, we provide best endeavour support to all customers.
Non-Paying Customers
We try our best to respond to each ticket logged, however non-paying customers may not receive any offer of personal assistance in order to resolve a support ticket. That does not indicate the issue is not being addressed. If the issue is due to a bug in our code, it is likely the appropriate resolution will be addressed within the next plugin update. All plugin issues can be viewed on our GitHub repository.
Paying Customers
Paying customers who have a valid and active license for one of the KB Support extensions are entitled to a higher level of support and therefore our support agents will be much more interactive with you in order to resolve issues as quickly as possible.
If a bug is identified that is deemed by both parties as being disruptive to your business, every effort will be made to resolve the issue and apply it by way of quickly releasing an update to the plugin via the WordPress update mechanism. This update will be available to all customers.
Configuration and Design
Whilst we are happy to guide you with any element of our products, support does not include the setup or customisation of any products, or the maintenance of your website, web server, or WordPress installation.
Documentation is available to assist you with setup, configuration and customisation tasks.
If you would like to enquire about paying for such work, please get in touch and we'll be happy to provide you with a quote.
Response Times
We aim to respond to all support tickets within 24 hours of the ticket being submitted. In most cases we respond much quicker than this.
We aim to fully resolve any reported issue within 3 business days of the ticket log date, however depending on the nature of the problem this is not always possible. If an issue is severely impacting the ability for your business to operate effectively, it will be assigned the highest of priorities.
Compatibility Problems
From time to time an issue may arise as a result of a conflict with another plugin or theme. In order to identify the exact cause we may ask that certain plugins and/or themes be deactivated for a short period.
Once the compatibility issue has been identified, we will determine if we are able to resolve within our own products, and if this is not possible, we will provide you with the information you need to contact the relevant plugin/theme author.
Acceptable Behaviour
Our Support Agents will be courteous and friendly at all times and we expect the same from our customers.
Any abusive language or threatening behaviour towards any of our agents will not be tolerated and may result in your user account within the KB Support network being revoked.
Once revoked, you will no longer be entitled to support, purchase or renew products, or request a refund. Any existing active licenses you have will remain valid until the end of their term. You will therefore continue to receive updates via the WordPress plugin updater but support will not be provided.
In extreme cases, we reserve the right to deactivate your licenses without refund. Under these circumstances, updates will no longer be available for you.
