KB Support is fully supported when installed within a WordPress multisite environment, but you should ensure you adhere to the following guidelines to ensure a smooth installation.
Once you have installed the plugin from the WordPress repository:
- Do not network activate it. Doing so will result in unexpected behaviour
- Instead, you should activate the plugin within each individual sub-site that it is needed
- Follow the same process for KB Support extensions
- Once installed, reset your permalinks by heading to Settings -> Permalinks and clicking Save Changes
Was this article helpful?
We're working hard to ensure we provide you with useful and relevant documentation to help you get the most out of KB Support.
Please take a moment to let us know if you found this article helpful.
