The Easy Digital Downloads extension for KB Support integrates your EDD store with KB Support to provide a complete sales and support solution for you and your customers.
The following information will enable you to get up and running in the most optimal way for your website and store.
KBS_ARTICLE_SLUG constant enables you to change the post type slug of the article post type.
By default the slug is article which means that URLs will look like
http://yoursite.com/articles/ for the article archive and
http://yoursite.com/articles/article-name for individual articles but by defining this constant within your theme’s functions.php file, or any custom plugin file, you can update the slug to be anything you want.
[kbs_tickets] shortcode provides an interface for your customers to view a list of all tickets that they have previously submitted.
Clicking onto a ticket will open the ticket overview where the customer will be able to view all details regarding the ticket, as well as submit a new reply to the ticket.
You can display a KB Article search form on any page within your website to allow users to easily and quickly search through the KB Articles you have published.
KB Support will check if the articles are restricted and whether or not they should be displayed to the user before rendering the results.
Results will be displayed as determined by your current theme and therefore in the same format as any other search performed upon your website.
[kbs_articles] shortcode enables you to display a list of KB Articles in any position on your web pages. The Articles being displayed can be customised by passing optional attributes to the Articles shortcode.
The articles shortcode should be added to any page where you would want to display a list of articles.
You can enable your customers to update their profile information such as their first, last and display name, their email address and more by placing the
[kbs_profile_editor] shortcode on your page.
[kbs_profile_editor] shortcode is designed for use within a page such as a Your Account page which the customer can access via your website menu.
You may wish to display a login form for users that elect to create an account during registration, whilst logging a support ticket or at any other time.
KB Support enables you to display a simple login form with the
[kbs_login] shortcode. A user can then login by entering their username (or email address) and password combination.