KB Support includes a number of shortcodes that can be used to display various information from the plugin, such as a ticket submission form, a support ticket management page, a customised list of articles, registration and login forms, and more.
By default, KB Support has the following possible statuses which can be assigned to a ticket…
Extensions for KB Support are licensed for a period of 1 year at a time. After that to continue receiving product updates and support, licenses must be renewed.
The maximum file size for uploads from your submission form can vary from web host to host.
If a customer tries to upload a file that exceeds your servers maximum file size limit, they will be presented with an error and the form will not be submitted.
The plugin extension boilerplate is defined to provide both a guide and a standard format for developers to use when writing extensions to the KB Support plugin.
It demonstrates the use of some of the API’s that are built-in to the KB Support core plugin, such as the Settings API which enables you to easily add options to settings pages, or create new sections for your extension. It also demonstrates how to add licensing information to your plugin so that you can ensure that only paying customers are able to receive updates via their WordPress dashboard.
The MailChimp Integration extension for KB Support enables you to easily encourage your customers to signup to your MailChimp mailing list so that you can share important news, and information with them, or promote your products and services.
Customers have the option to signup to your chosen list when submitting a new ticket, adding a reply to an existing ticket, or updating their user profile. Depending on which other extensions you have installed, the signup option may also be available in other areas.