Ticket Status Overview
By default, KB Support has the following possible statuses which can be assigned to a ticket…
Software License Renewals for Extensions
Extensions for KB Support are licensed for a period of 1 year at a time. After that to continue receiving product updates and support, licenses must be renewed.
Increasing the Maximum File Size for Uploads
The maximum file size for uploads from your submission form can vary from web host to host.
If a customer tries to upload a file that exceeds your servers maximum file size limit, they will be presented with an error and the form will not be submitted.
Plugin Extension Boilerplate
The plugin extension boilerplate is defined to provide both a guide and a standard format for developers to use when writing extensions to the KB Support plugin.
It demonstrates the use of some of the API’s that are built-in to the KB Support core plugin, such as the Settings API which enables you to easily add options to settings pages, or create new sections for your extension. It also demonstrates how to add licensing information to your plugin so that you can ensure that only paying customers are able to receive updates via their WordPress dashboard.
Configuring MailChimp Integration
The MailChimp Integration extension for KB Support enables you to easily encourage your customers to signup to your MailChimp mailing list so that you can share important news, and information with them, or promote your products and services . . .