Adding Google reCAPTCHA Fields
KB Support enables the use of the Google ReCAPTCHA service to help keep malicious software from engaging in abusive activities on your website.
Customising Template Files
KB Support utilises template files to display content on the front end of your website. These files can be customised as described below.
Forms REST API Route
Authentication #
No authentication is required for this route.
Schema #
When working with the Forms REST API route the following fields can be expected in any responses.
Form Fields REST API Route
Authentication #
No authentication is required for this route.
Schema #
When working with the Form Fields REST API route the following fields can be expected in any responses.
Replies REST API Route
Authentication #
Authentication is required for this route. The authenticated user will be able to retrieve ticket replies for tickets to which they have access. They will also be able to create new ticket replies. It is recommended that a user with the role of Support Manager or higher is used.
Tickets REST API Route
Authentication #
Authentication is required for this route. The authenticated user will be able to retrieve and update tickets to which they have access. They will also be able to create new tickets. It is recommended that a user with the role of Support Manager or higher is used.
Using the REST API
You can use the KB Support REST API to retrieve information regarding Tickets, Customers and Agents via 3rd party applications. You can also use the REST API to remotely create content such as tickets and replies.
Ticket Categories REST API Route
Authentication #
Authentication is only required for this route if you are adding or editing categories.
Schema #
When working with the Ticket Categories REST API route the following fields can be expected in any responses.
Companies REST API Route
Authentication #
Authentication is required for this route and the authenticated user is required to have the ticket manager role. It is recommended that a user with the role of Support Manager or higher is used.
Customers REST API Route
Authentication #
Authentication is required for this route and the authenticated user is required to have the ticket manager role. It is recommended that a user with the role of Support Manager or higher is used.