Ever been working on a reply for a ticket only to hit send and then find out that whilst you were writing your response to the customer, they (or another agent) had added a further reply? It can be frustrating can’t it? Especially if you’re asking a question that was answered in the time you […]
Sometimes a ticket needs input from multiple people in order to provide the assistance being requested, and with the Ticket Participants feature within KB Support, we provide the perfect solution.
The Easy Digital Downloads extension for KB Support was one of the very first extensions we released just over a year ago now. So with an update due, and now delivered, let’s take a look at what has changed in version 1.1.
Don’t you find it annoying when the reply you’ve just received from a customer is added to the ticket but it also includes all previous emails that have been exchanged? Or that content their email client has added is also included? Well with Email Support and its intelligent content trimming engine, you can choose to […]
Almost 7 months since the release of version 1.0, version 1.1 has arrived! This version of KB Support adds further enhancements to an already feature-rich support tool.
A guide to writing effective knowledge base articles to make your product/service documentation work for your support company
We’re thrilled to announce the release of KB Support 1.0. As well as officially closing the beta testing of KB Support, version 1.0 introduces support for some key help desk functionality such as the ability to set and track service level targets for tickets, and the ability to create companies and assign customers to them. […]
After months of preparation of the core plugin and extensions, I am extremely pleased to announce that KB Support for WordPress is now officially released 🙂 KB Support is a Support / Help Desk tool written entirely for WordPress and includes a built-in Knowledge Base which not only encourages your support agents to document features […]
