Real-time reply notification

Introducing Real-Time Reply Notifications

Ever been working on a reply for a ticket only to hit send and then find out that whilst you were writing your response to the customer, they (or another agent) had added a further reply?

It can be frustrating can’t it? Especially if you’re asking a question that was answered in the time you took to write your reply.

Well, thanks to the release of KB Support version 1.2.8, this is no longer a concern for you, or your team of agents.

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KBS Version 1.0

KB Support 1.0 released

We’re thrilled to announce the release of KB Support 1.0.

As well as officially closing the beta testing of KB Support, version 1.0 introduces support for some key help desk functionality such as the ability to set and track service level targets for tickets, and the ability to create companies and assign customers to them.

Let’s take a more detailed look at these features, as well as the other changes introduced with version 1.0.

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