Create custom ticket statuses and choose whether or not to send customer emails when a ticket enters the custom status
Create a series of replies that can be accessed directly from the ticket reply screen. Agents can click the relevant reply and have it instantly inserted into the ticket.
The Ratings and Satisfaction extension allows customers and visitors to easily provide you with valuable feedback on your support services and documentation
Integrate your EDD store with KB Support to provide a complete sales and support solution for you and your customers.
Grow your subscriptions by enabling quick and seamless customer sign-ups to your MailChimp newsletter lists via KB Support
Enable each agent to register a custom signature which can be inserted into any of the emails that are sent to a customer.