With email piping customers and agents can manage tickets via email without having to access your website. Agents can use built-in email commands to automate processes.
Integrate your EDD store with KB Support to provide a complete sales and support solution for you and your customers.
Enable each agent to register a custom signature which can be inserted into any of the emails that are sent to a customer.
Grow your subscriptions by enabling quick and seamless customer sign-ups to your MailChimp newsletter lists via KB Support.
Create custom ticket statuses and choose whether or not to send customer emails when a ticket enters the custom status.
Adds an approval process to ticket replies created by selected agents.
Our Starter Bundle adds greater functionality to KB Support and is recommended for small businesses and start-ups.
Our professional bundle is suited to ecommerce businesses who need to integrate their help desk with their point of sale.
Our Enterprise Bundle includes all available KB Support extensions and is the perfect solution for larger organisations and those that have a well established help desk process.