Create a series of replies that can be accessed directly from the ticket reply screen. Agents can click the relevant reply and have it instantly inserted into the ticket.
Integrate your EDD store with KB Support to provide a complete sales and support solution for you and your customers.
Integrate your existing knowledge base solution into KB Support whilst preserving the features of both products to create the ultimate support tool for your business.
The Ratings and Satisfaction extension allows customers and visitors to easily provide you with valuable feedback on your support services and documentation.
Create custom ticket statuses and choose whether or not to send customer emails when a ticket enters the custom status.
Adds an approval process to ticket replies created by selected agents.
Enable each agent to register a custom signature which can be inserted into any of the emails that are sent to a customer.
Grow your subscriptions by enabling quick and seamless customer sign-ups to your MailChimp newsletter lists via KB Support.