If you have developed your own awesome extension for KB Support and would like to sell it here on our website, we’d love to hear from you.

Complete the details below and once received we’ll review and test your plugin.

If accepted, all income from the sales of your plugin will be split 50/50 between yourself and KB Support.

Plugin Submission

So we know what to call you

We'll use this address to contact you about your awesome extension

Every extension deserves a name

Tell us more about your plugin

Upload the zip file containing your plugin here

Subscribe to our newsletter

I have reviewed, understood, and accept your privacy policy

Who we are

We develop, maintain and support the KB Support plugin which is freely available to download and use for website owners utilising the WordPress platform. Our website address is: https://kb-support.com.

What personal data we collect and why we collect it

Orders via our Store

We collect information about you during the checkout process on our store. This information may include, but is not limited to, your name, billing address, shipping address, email address, phone number, credit card/payment details and any other details that might be requested from you for the purpose of processing your orders.

Handling this data also allows us to:

  • Send you important account/order/service information.
  • Respond to your queries, refund requests, or complaints.
  • Process payments and to prevent fraudulent transactions. We do this on the basis of our legitimate business interests.
  • Set up and administer your account, provide technical and/or customer support, and to verify your identity.

Additionally we may also collect the following information:

  • Location and traffic data (including IP address and browser type) if you place an order, or if we need to estimate taxes and shipping costs based on your location.
  • Product pages visited and content viewed while your session is active.
  • Your comments and product reviews if you choose to leave them on our website.
  • Account email/password to allow you to access your account, if you have one.
  • If you choose to create an account with us, your name, address, and email address, which will be used to populate the checkout for future orders.

Support Tickets

We collect and store information about you during the ticket submission process on our website. This information may include, but is not limited to, your name, your email address, and any additional details that may be requested from you for the purpose of handling your support tickets.

Handling this information also allows us to:

  • Respond to your support requests, questions and comments
  • Send you important account/support information
  • Set up and administer your account, provide technical and/or customer support, and verify your identity

Additionally we may also collect the following information:

  • Your location and traffic data (including IP address) if you create, or reply to a ticket
  • Your comments and rating reviews if you choose to leave them on our website
  • Your account email and password to allow you to access your account, if you have one
  • If you choose to create an account with us, your name, and email address, which will be used to populate the submission form future tickets

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

We do not share your data with any 3rd parties.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

Payment and Support Ticket data are also retained indefinitely. This allows us to ensure we are providing you with the correct products and are able to review the history of any support tickets you may have participated in.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have made purchases, created (or replied to) a support ticket, or left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Send such requests to contact@kb-support.com clearly stating your name and email address.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Powered by KB Support. The ultimate help desk and knowledge base support tool plugin for WordPress. Download for free.