Knowledge Base Integrations
Integrate your existing knowledge base solution into KB Support and maintain all the functionality you would have if using the built-in knowledge base.
You’ve spent weeks, months or even years building your knowledge base. You’re happy with the features it provides and it works well for your company, your customers and your products. Migrating all of those articles into a new solution is going to be a long and daunting task…one that you do not have time for.
KBS Knowledge Base Integrations if the perfect solution!
This extension integrates your existing knowledge base solution into KB Support whilst preserving all the functionality of KBS, and all the articles within your KB solution.
Supported Knowledge Base Solutions
The Knowledge Base Integrations extension currently supports the following 3rd party knowledge base solutions;
- Arconix FAQ
- Easy FAQs
- Echo Knowledge Base
- Encyclopedia / Glossary / Wiki
- Heroic Knowledge Base
- Ultimate FAQs
- WP Knowledgebase
We’re adding support for more knowledge base solutions on a regular basis. If your preferred knowledge base solution is not currently listed, get in touch and we’ll aim to add it for you.
Features
The KB Support knowledge base supports restricting content and view counting. These features will also be available with your 3rd party knowledge base – even if the features did not previously exist.
Your knowledge base will be queried when a customer is creating a new ticket, and any articles that are deemed relevant based upon the data a customer enters will be presented as potential solutions.