Standard Bundle

Standard Bundle

The Standard Bundle of extensions is the perfect way for smaller businesses and start-ups to get started with KB Support.

It includes the most popular extensions and savings from 30% over purchasing each of the extensions individually. Multi-site licenses include even more discounts!

If you only have a couple of agents, this bundle is perfect for you.

With the Standard Bundle, you can add the following additional functionality to the KB Support core plugin:

  • Enable ticket management via email for admins, agents and customers
  • Allow admins and agents to automate ticket processes via email
  • Open tickets by email for existing support users
  • Pre-configure responses to tickets so agents can quickly respond to frequent questions with just a click of a button
  • Create custom ticket statuses to suit your workflow
  • Send automatic email updates when tickets transition to customised statuses
  • Obtain feedback from customers on how their ticket was handled
  • Allow visitors to rate your documentation
  • Prevent or allow opening of tickets by email for unrecognized users
  • Enable customers to seamlessly sign up to your mailing list
  • 12 months support for all extensions included within this bundle

The Standard Bundle includes the following extensions:

Canned Replies Custom Ticket Status MailChimp Integration Ratings & Satisfaction

£62.99 – £112.99
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  • Instantly reply to frequent topics
  • Management and automation via email
  • Collect customer feedback on support
  • Enable ratings on KB Articles
  • Add custom ticket statuses