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With the KB Support Zapier extension, you can include your support processes into these processes and streamline workflows and tasks with ease.

Triggers

KB Support immediately sends a trigger to Zapier when a number of tasks are completed. You can then configure 3rd party application workflows to complete when Zapier receives these triggers.

KB Support sends a trigger to Zapier whenever;

  • A new ticket is opened
  • A ticket is updated
  • A ticket is closed
  • A ticket reply is added
  • An agent is assigned to a ticket
  • A new customer is added
  • A customer is updated
  • A customer is deleted

Actions

Actions are tasks that can be completed when Zapier receives a trigger. You can create triggers from thousands of 3rd party applications and then configure fully automated actions to connect to KB Support and;

  • Create a new ticket
  • Update a ticket
  • Reply to a ticket
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  • Billed once per year until cancelled

  • Billed once per year until cancelled

  • Billed once per year until cancelled

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  • Connect with thousands of 3rd party applications
  • Fully automate your workflows
  • Trigger workflows when tasks are completed
  • Manage tickets via 3rd party applications