Zapier is an online automation tool that connects your favourite apps, such as Gmail, Slack, Mailchimp, and more. You can connect two or more apps to automate repetitive tasks without coding or relying on developers to build the integration. It’s easy enough that anyone can build their own app workflows with just a few clicks.
With the KB Support Zapier extension, you can include your support processes into these processes and streamline workflows and tasks with ease.
Triggers
KB Support immediately sends a trigger to Zapier when a number of tasks are completed. You can then configure 3rd party application workflows to complete when Zapier receives these triggers.
KB Support sends a trigger to Zapier whenever;
- A new ticket is opened
- A ticket is updated
- A ticket is closed
- A ticket reply is added
- An agent is assigned to a ticket
- A new customer is added
- A customer is updated
- A customer is deleted
Actions
Actions are tasks that can be completed when Zapier receives a trigger. You can create triggers from thousands of 3rd party applications and then configure fully automated actions to connect to KB Support and;
- Create a new ticket
- Update a ticket
- Reply to a ticket