Email Signatures
Enable each agent to register a custom signature which can be inserted into any of the emails that are sent to a customer.
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Reply Approvals
Adds an approval process to ticket replies created by selected agents.
Easy Digital Downloads
Integrate your EDD store with KB Support to provide a complete sales and support solution for you and your customers.
Custom Ticket Status
Create custom ticket statuses and choose whether or not to send customer emails when a ticket enters the custom status.
MailChimp Integration
Grow your subscriptions by enabling quick and seamless customer sign-ups to your MailChimp newsletter lists via KB Support.
Email Support
With email piping customers and agents can manage tickets via email without having to access your website. Agents can use built-in email commands to automate processes.
WooCommerce
Integrate your WooCommerce store with KB Support to provide a complete sales and support solution for you and your customers.
Advanced Ticket Assignment
Add intelligent automatic assignment of tickets to KB Support and streamline your support processes
Canned Replies
Create a series of replies that can be accessed directly from the ticket reply screen. Agents can click the relevant reply and have it instantly inserted into the ticket.
Ratings and Satisfaction
The Ratings and Satisfaction extension allows customers and visitors to easily provide you with valuable feedback on your support services and documentation.
Knowledge Base Integrations
Integrate your existing knowledge base solution into KB Support whilst preserving the features of both products to create the ultimate support tool for your business.
Zapier
Connect KB Support to thousands of 3rd party applications via Zapier and fully automate your support workflows