KB Support includes a vast number of advanced features from the moment you download and install the plugin.

Additional features and functionality can be unlocked by purchasing one of our extensions.

Feature Description
Unlimited Tickets No restrictions on the number of tickets
Unlimited Agents No restrictions on the number of agents
Guest Submissions Customers do not need an account to log a ticket or view/manage their tickets (optional).
A WordPress user account will never be created for a guest user unless they later decide to register using the same email address, or you as an admin create an account and link their customer account.
Ticket Participants Anyone can be added as a participant to a ticket, existing customer or not. In being added, participants can contribute towards tickets and also receive email updates when a ticket is updated
Configurable Submission Forms No coding required. Our easy to use submission forms interface enables you to add, edit and delete fields quickly and easily.
Create as many forms as you need and easily insert them into your webpage using the [kbs_submit] shortcode.
Real-Time Reply Notifications Should a reply be added to a ticket whilst being edited by an agent, they will be notified and given the opportunity to reload the latest replies without refreshing the page
Target SLA’s Define target Service Levels for response and resolution times
Integrated Knowledge Base Not just a support system, but also a documentation repository for your Knowledge Base
Solution Suggestions During Submissions As a customer logs a ticket, automatically searches for, and offers, solutions
Create Restricted Articles So that users must be logged on to view. Set per article
Customer Management Interface Full management of customer profiles
Auto Ticket Assignment Option to auto assign tickets to agents randomly, or to the agent with the least number of active tickets
Fully Customisable Emails Choose to send customer emails as tickets are updated and use email tags to include data regarding their ticket
Responsive Customer Pages Designed to fit in seamlessly with your WordPress theme
Templated Easily customise KB Support generated pages, shortcodes and content
Private Notes Support workers can share information via private notes
Restrict Agent Access Select whether agents can see all tickets, or only those that are unassigned, or assigned to them
Restrict Admin Access Choose whether or not site administrators are agents, and therefore whether or not they can access tickets