KBS Version 1.0

KB Support 1.0 released

We’re thrilled to announce the release of KB Support 1.0.

As well as officially closing the beta testing of KB Support, version 1.0 introduces support for some key help desk functionality such as the ability to set and track service level targets for tickets, and the ability to create companies and assign customers to them.

Let’s take a more detailed look at these features, as well as the other changes introduced with version 1.0.

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