Real-time reply notification

Introducing Real-Time Reply Notifications

Ever been working on a reply for a ticket only to hit send and then find out that whilst you were writing your response to the customer, they (or another agent) had added a further reply?

It can be frustrating can’t it? Especially if you’re asking a question that was answered in the time you took to write your reply.

Well, thanks to the release of KB Support version 1.2.8, this is no longer a concern for you, or your team of agents.

The Real-Time Reply Notifications feature within KBS periodically checks to see if any new replies have been added to the ticket you are currently working on. If a new reply is found, a notification is immediately displayed on the screen allowing the agent to reload all replies and review the content of new replies. All without reloading the entire page. So if you were in the middle of composing a new reply or updating the ticket, your work will not be lost.

Real-Time Notifications in Action

Email Support Content Trimming

Content Trimming with Email Support

Don’t you find it annoying when the reply you’ve just received from a customer is added to the ticket but it also includes all previous emails that have been exchanged? Or that content their email client has added is also included?

Well with Email Support and its intelligent content trimming engine, you can choose to have it remove such needless information and just capture the content that was intended for you.

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