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Latest News

  • Easy Digital Downloads Extension Upgraded

    The Easy Digital Downloads extension for KB Support was one of the very first extensions we released just over a year ago now. So with an update due, and now…

  • Content Trimming with Email Support

    Don’t you find it annoying when the reply you’ve just received from a customer is added to the ticket but it also includes all previous emails that have been exchanged?…

  • KB Support 1.1 released

    Almost 7 months since the release of version 1.0, version 1.1 has arrived! This version of KB Support adds further enhancements to an already feature-rich support tool.

  • Writing Effective Knowledge Base Articles

    A guide to writing effective knowledge base articles to make your product/service documentation work for your support company

  • KB Support 1.0 released

    We’re thrilled to announce the release of KB Support 1.0. As well as officially closing the beta testing of KB Support, version 1.0 introduces support for some key help desk…

  • KB Support is Officially Released!

    After months of preparation of the core plugin and extensions, I am extremely pleased to announce that KB Support for WordPress is now officially released 🙂 KB Support is a…