The #1 AIO WordPress Helpdesk & Knowledge Base Plugin

Key Features & Highlights

Submission Forms

Create and fully customise as many ticket submission forms as you need with an easy-to-use interface.

Guest Tickets

Customers do not need an account on your website to submit a support ticket, or to manage the ticket once submitted.

Knowledge Base

Agents can easily create KB Articles during ticket management. Articles are referenced during customer ticket submission and offered as potential solutions.

Restricted Articles

Choose to restrict specific Knowledge Base articles to logged in users only.

Agent Permissions

Restrict agents from being able to access tickets that are not assigned to them as and ensure that only required users have access to sensitive data.

Auto Assign Tickets

Automatically assign new tickets to agents randomly, or based upon the number of active tickets an agent has.

SLA Tracker

Define your companies target response and resolution times and monitor performance.

Easy to Customise

Based on a template system that enables you to fully customise the display of all shortcodes and content.

Developer Friendly

Our code is clean, well documented and well written. We've also included a bunch of hooks and filters for developers.

Outstanding Support

We're here to help in any way we can. If you experience any issues, refer to our documentation or log a support ticket and we'll be happy to assist you.

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KB Support

Key Features & Highlights

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