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Shortcodes KB Article Front End Widgets The Plugin Pages Template Tags Global KB Article Settings Service Level Settings Restricting access to KB Articles Assigning Multiple Agents to a Ticket Enable File Uploads on the Submission Form	Ticket Status Overview How to add Ticket Form Fields Installing Extensions Plugin Terms and Conditions Working with Caching Plugins Increasing the Maximum File Size for Uploads Enabling Sequential Ticket Numbers Adding a Logoff Menu Link Allow Agents to Add and Edit Customers Removing Post Lock from Tickets How to Change Front End Messages How to Hide Default Form Fields Searching for Tickets by ID or Number Email Support Email Commands Replying to Closed Tickets via Email HTML Emails Tags Agent Ticket Access WordPress Multisite Support & Considerations	Creating Custom Ticket Statuses Change Global Labels Changing Ticket Status Labels Allow Agents to Add and Edit Customers Removing Post Lock from Tickets How to Change Front End Messages Advanced Settings for Ratings and Satisfaction IMAP Options in Email Support Using the REST API Form Fields REST API Route Forms REST API Route Tickets REST API Route Agents REST API Route Replies REST API Route Ticket Departments REST API Route Customers REST API Route Articles REST API Route Ticket Categories REST API Route Ticket Source REST API Route Companies REST API Route

Shortcodes	Extensions	Developer Docs
Email Support Email Commands [kbs_register] Shortcode [kbs_search] Shortcode [kbs_profile_editor] Shortcode [kbs_tickets] Shortcode [kbs_login] Shortcode [kbs_articles] Shortcode [kbs_submit] Shortcode	Software License Renewals for Extensions Updating Premium Extensions Advanced Settings for Ratings and Satisfaction Configuring Ratings and Satisfaction Configuring Email Support Configuring Canned Replies Configuring MailChimp Integration Configuring Easy Digital Downloads Configuring Knowledge Base Integrations Configuring Custom Ticket Status Configuring WooCommerce Configuring Advanced Ticket Assignment Configuring Email Signatures Configuring Reply Approvals Configuring Zapier	Creating Custom User Fields Enable Support Worker Ticket Submissions KBS_ARTICLE_SLUG Change Global Labels Changing Ticket Status Labels Plugin Extension Boilerplate Allow Agents to Add and Edit Customers How to Change Front End Messages Advanced Settings for Ratings and Satisfaction IMAP Options in Email Support Using the REST API Form Fields REST API Route Forms REST API Route Tickets REST API Route Agents REST API Route Replies REST API Route Ticket Departments REST API Route Articles REST API Route Customers REST API Route Ticket Categories REST API Route

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Shortcodes KB Article Front End Widgets The Plugin Pages [kbs_submit] Shortcode [kbs_articles] Shortcode [kbs_login] Shortcode [kbs_tickets] Shortcode Ticket Status Overview Template Tags [kbs_profile_editor] Shortcode	Forms REST API Route Form Fields REST API Route Replies REST API Route Companies REST API Route Customers REST API Route Ticket Departments REST API Route Ticket Categories REST API Route Using the REST API Tickets REST API Route Articles REST API Route