Search KB Articles Or browse by category: ConfigurationDeveloper DocsExtensionsFAQs Need to log a support ticket? Getting Started FAQs Advanced Shortcodes KB Article Front End Widgets Template Tags The Plugin Pages Global KB Article Settings Restricting access to KB Articles Service Level Settings Assigning Multiple Agents to a Ticket Enable File Uploads on the Submission Form Adding Google reCAPTCHA Fields Ticket Status Overview Enabling Sequential Ticket Numbers Plugin Terms and Conditions How to add Ticket Form Fields Installing Extensions Working with Caching Plugins Increasing the Maximum File Size for Uploads Adding a Logoff Menu Link Removing Post Lock from Tickets Allow Agents to Add and Edit Customers How to Change Front End Messages Searching for Tickets by ID or Number How to Hide Default Form Fields Replying to Closed Tickets via Email Email Support Email Commands Agent Ticket Access HTML Emails Tags Creating Custom Ticket Statuses Advanced Settings for Ratings and Satisfaction Change Global Labels Changing Ticket Status Labels Removing Post Lock from Tickets Allow Agents to Add and Edit Customers How to Change Front End Messages IMAP Options in Email Support Using the REST API Customising Template Files Shortcodes Extensions Developer Docs Email Support Email Commands [kbs_search] Shortcode [kbs_register] Shortcode [kbs_profile_editor] Shortcode [kbs_tickets] Shortcode [kbs_submit] Shortcode [kbs_articles] Shortcode [kbs_login] Shortcode Advanced Settings for Ratings and Satisfaction Software License Renewals for Extensions Configuring Ratings and Satisfaction Updating Premium Extensions Configuring Email Support Configuring Easy Digital Downloads Configuring Canned Replies Configuring MailChimp Integration Configuring Knowledge Base Integrations Configuring WooCommerce Configuring Custom Ticket Status Configuring Advanced Ticket Assignment Configuring Email Signatures Configuring Reply Approvals Configuring Zapier Creating Custom User Fields Enable Support Worker Ticket Submissions Advanced Settings for Ratings and Satisfaction Plugin Extension Boilerplate Change Global Labels KBS_ARTICLE_SLUG Changing Ticket Status Labels Allow Agents to Add and Edit Customers How to Change Front End Messages IMAP Options in Email Support Using the REST API Form Fields REST API Route Forms REST API Route Tickets REST API Route Customising Template Files Articles REST API Route Ticket Source REST API Route Customers REST API Route Replies REST API Route Agents REST API Route REST API Popular Articles Recently Published Form Fields REST API Route Forms REST API Route Using the REST API Tickets REST API Route Replies REST API Route Articles REST API Route Agents REST API Route Companies REST API Route Ticket Categories REST API Route Ticket Departments REST API Route Shortcodes KB Article Front End Widgets Template Tags [kbs_login] Shortcode The Plugin Pages [kbs_articles] Shortcode Ticket Status Overview [kbs_submit] Shortcode Enabling Sequential Ticket Numbers [kbs_tickets] Shortcode Adding Google reCAPTCHA Fields Customising Template Files Forms REST API Route Form Fields REST API Route Replies REST API Route Agents REST API Route Tickets REST API Route Using the REST API Ticket Categories REST API Route Companies REST API Route
