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Getting Started	FAQs	Advanced
Shortcodes KB Article Front End Widgets Template Tags The Plugin Pages Global KB Article Settings Restricting access to KB Articles Service Level Settings Assigning Multiple Agents to a Ticket Enable File Uploads on the Submission Form Adding Google reCAPTCHA Fields	Enabling Sequential Ticket Numbers Ticket Status Overview Plugin Terms and Conditions Installing Extensions How to add Ticket Form Fields Working with Caching Plugins Increasing the Maximum File Size for Uploads Removing Post Lock from Tickets Adding a Logoff Menu Link Allow Agents to Add and Edit Customers How to Change Front End Messages Searching for Tickets by ID or Number How to Hide Default Form Fields Replying to Closed Tickets via Email Email Support Email Commands Agent Ticket Access HTML Emails Tags	Advanced Settings for Ratings and Satisfaction Creating Custom Ticket Statuses Change Global Labels Changing Ticket Status Labels Removing Post Lock from Tickets Allow Agents to Add and Edit Customers How to Change Front End Messages IMAP Options in Email Support Using the REST API Customising Template Files

Shortcodes	Extensions	Developer Docs
Email Support Email Commands [kbs_search] Shortcode [kbs_register] Shortcode [kbs_profile_editor] Shortcode [kbs_tickets] Shortcode [kbs_submit] Shortcode [kbs_articles] Shortcode [kbs_login] Shortcode	Advanced Settings for Ratings and Satisfaction Software License Renewals for Extensions Configuring Ratings and Satisfaction Updating Premium Extensions Configuring Email Support Configuring Easy Digital Downloads Configuring Canned Replies Configuring MailChimp Integration Configuring Custom Ticket Status Configuring Knowledge Base Integrations Configuring Advanced Ticket Assignment Configuring WooCommerce Configuring Email Signatures Configuring Reply Approvals Configuring Zapier	Creating Custom User Fields Advanced Settings for Ratings and Satisfaction Change Global Labels Enable Support Worker Ticket Submissions Plugin Extension Boilerplate KBS_ARTICLE_SLUG Changing Ticket Status Labels Allow Agents to Add and Edit Customers How to Change Front End Messages IMAP Options in Email Support Using the REST API Form Fields REST API Route Customising Template Files Forms REST API Route Tickets REST API Route Ticket Source REST API Route Articles REST API Route Customers REST API Route Agents REST API Route Ticket Categories REST API Route

REST API	Popular Articles	Recently Published
Using the REST API Tickets REST API Route Replies REST API Route Articles REST API Route Agents REST API Route Companies REST API Route Ticket Categories REST API Route Ticket Departments REST API Route Ticket Source REST API Route Form Fields REST API Route	Shortcodes KB Article Front End Widgets Enabling Sequential Ticket Numbers Template Tags The Plugin Pages [kbs_login] Shortcode Ticket Status Overview [kbs_articles] Shortcode [kbs_submit] Shortcode [kbs_tickets] Shortcode	Adding Google reCAPTCHA Fields Customising Template Files Forms REST API Route Form Fields REST API Route Replies REST API Route Agents REST API Route Tickets REST API Route Using the REST API Ticket Categories REST API Route Companies REST API Route