Search KB Articles Or browse by category: ConfigurationDeveloper DocsExtensionsFAQs Need to log a support ticket?Getting StartedFAQsAdvanced Shortcodes KB Article Front End Widgets The Plugin Pages Template Tags Global KB Article Settings Service Level Settings Restricting access to KB Articles Assigning Multiple Agents to a Ticket Enable File Uploads on the Submission Form Working with Caching Plugins Ticket Status Overview How to add Ticket Form Fields Installing Extensions Plugin Terms and Conditions Increasing the Maximum File Size for Uploads Adding a Logoff Menu Link Enabling Sequential Ticket Numbers Allow Agents to Add and Edit Customers Removing Post Lock from Tickets How to Change Front End Messages How to Hide Default Form Fields Searching for Tickets by ID or Number Email Support Email Commands HTML Emails Tags Replying to Closed Tickets via Email Creating Custom Ticket Statuses Changing Ticket Status Labels Change Global Labels Allow Agents to Add and Edit Customers Removing Post Lock from Tickets How to Change Front End Messages Advanced Settings for Ratings and Satisfaction IMAP Options in Email SupportShortcodesExtensionsDeveloper Docs Email Support Email Commands [kbs_profile_editor] Shortcode [kbs_register] Shortcode [kbs_search] Shortcode [kbs_login] Shortcode [kbs_tickets] Shortcode [kbs_articles] Shortcode [kbs_submit] Shortcode Software License Renewals for Extensions Updating Premium Extensions Configuring Canned Replies Configuring Ratings and Satisfaction Configuring MailChimp Integration Advanced Settings for Ratings and Satisfaction Configuring Shorter URL’s Configuring Email Support Configuring Easy Digital Downloads Configuring Custom Ticket Status Configuring Knowledge Base Integrations Configuring Email Signatures Configuring WooCommerce Configuring Reply Approvals Enable Support Worker Ticket Submissions Creating Custom User Fields KBS_ARTICLE_SLUG Changing Ticket Status Labels Change Global Labels Plugin Extension Boilerplate Allow Agents to Add and Edit Customers How to Change Front End Messages Advanced Settings for Ratings and Satisfaction IMAP Options in Email SupportPopular ArticlesRecently Published Shortcodes [kbs_submit] Shortcode KB Article Front End Widgets The Plugin Pages [kbs_articles] Shortcode [kbs_tickets] Shortcode [kbs_login] Shortcode Enable Support Worker Ticket Submissions [kbs_search] Shortcode Working with Caching Plugins Ticket Participants Anonymous Replies in Email Support Searching for Tickets by ID or Number Configuring WooCommerce Configuring Shorter URL’s How to Hide Default Form Fields IMAP Options in Email Support Requirements for Email Support Replying to Closed Tickets via Email Using Email to Create New Tickets
