Support - KB Support

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Getting Started	FAQs	Advanced
Shortcodes KB Article Front End Widgets The Plugin Pages Template Tags Global KB Article Settings Service Level Settings Restricting access to KB Articles Assigning Multiple Agents to a Ticket Enable File Uploads on the Submission Form	Ticket Status Overview How to add Ticket Form Fields Installing Extensions Working with Caching Plugins Increasing the Maximum File Size for Uploads Plugin Terms and Conditions Adding a Logoff Menu Link Enabling Sequential Ticket Numbers Removing Post Lock from Tickets Allow Agents to Add and Edit Customers How to Change Front End Messages How to Hide Default Form Fields Searching for Tickets by ID or Number Email Support Email Commands HTML Emails Tags Replying to Closed Tickets via Email	Creating Custom Ticket Statuses Changing Ticket Status Labels Change Global Labels Removing Post Lock from Tickets Allow Agents to Add and Edit Customers How to Change Front End Messages Advanced Settings for Ratings and Satisfaction IMAP Options in Email Support

Shortcodes	Extensions	Developer Docs
Email Support Email Commands [kbs_tickets] Shortcode [kbs_register] Shortcode [kbs_profile_editor] Shortcode [kbs_search] Shortcode [kbs_login] Shortcode [kbs_articles] Shortcode [kbs_submit] Shortcode	Software License Renewals for Extensions Updating Premium Extensions Configuring Canned Replies Configuring MailChimp Integration Configuring Ratings and Satisfaction Advanced Settings for Ratings and Satisfaction Configuring Knowledge Base Integrations Configuring Easy Digital Downloads Configuring Email Support Configuring Email Signatures Configuring Custom Ticket Status Configuring WooCommerce Configuring Shorter URL’s Configuring Reply Approvals	Enable Support Worker Ticket Submissions Creating Custom User Fields KBS_ARTICLE_SLUG Plugin Extension Boilerplate Changing Ticket Status Labels Change Global Labels Allow Agents to Add and Edit Customers How to Change Front End Messages Advanced Settings for Ratings and Satisfaction IMAP Options in Email Support

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Shortcodes [kbs_submit] Shortcode [kbs_articles] Shortcode KB Article Front End Widgets [kbs_search] Shortcode [kbs_login] Shortcode Enable Support Worker Ticket Submissions The Plugin Pages [kbs_profile_editor] Shortcode [kbs_register] Shortcode	Ticket Participants Anonymous Replies in Email Support Searching for Tickets by ID or Number Configuring WooCommerce Configuring Shorter URL’s How to Hide Default Form Fields IMAP Options in Email Support Requirements for Email Support Replying to Closed Tickets via Email Using Email to Create New Tickets