Search KB Articles Or browse by category: ConfigurationDeveloper DocsExtensionsFAQs Need to log a support ticket?Getting StartedFAQsAdvanced Shortcodes KB Article Front End Widgets The Plugin Pages Template Tags Global KB Article Settings Service Level Settings Restricting access to KB Articles Assigning Multiple Agents to a Ticket Enable File Uploads on the Submission Form Ticket Status Overview How to add Ticket Form Fields Installing Extensions Plugin Terms and Conditions Working with Caching Plugins Increasing the Maximum File Size for Uploads Enabling Sequential Ticket Numbers Adding a Logoff Menu Link Allow Agents to Add and Edit Customers Removing Post Lock from Tickets How to Change Front End Messages How to Hide Default Form Fields Searching for Tickets by ID or Number Email Support Email Commands Replying to Closed Tickets via Email HTML Emails Tags Agent Ticket Access WordPress Multisite Support & Considerations Creating Custom Ticket Statuses Change Global Labels Changing Ticket Status Labels Allow Agents to Add and Edit Customers Removing Post Lock from Tickets How to Change Front End Messages Advanced Settings for Ratings and Satisfaction IMAP Options in Email SupportShortcodesExtensionsDeveloper Docs Email Support Email Commands [kbs_register] Shortcode [kbs_search] Shortcode [kbs_profile_editor] Shortcode [kbs_tickets] Shortcode [kbs_login] Shortcode [kbs_articles] Shortcode [kbs_submit] Shortcode Software License Renewals for Extensions Updating Premium Extensions Advanced Settings for Ratings and Satisfaction Configuring Ratings and Satisfaction Configuring Canned Replies Configuring Email Support Configuring MailChimp Integration Configuring Easy Digital Downloads Configuring Knowledge Base Integrations Configuring Custom Ticket Status Configuring WooCommerce Configuring Email Signatures Configuring Reply Approvals Configuring Advanced Ticket Assignment Creating Custom User Fields Enable Support Worker Ticket Submissions KBS_ARTICLE_SLUG Change Global Labels Changing Ticket Status Labels Plugin Extension Boilerplate Allow Agents to Add and Edit Customers How to Change Front End Messages Advanced Settings for Ratings and Satisfaction IMAP Options in Email SupportPopular ArticlesRecently Published Shortcodes KB Article Front End Widgets [kbs_submit] Shortcode The Plugin Pages [kbs_articles] Shortcode [kbs_login] Shortcode [kbs_tickets] Shortcode Ticket Status Overview Template Tags [kbs_profile_editor] Shortcode WordPress Multisite Support & Considerations Agent Ticket Access Configuring Advanced Ticket Assignment Ticket Participants Anonymous Replies in Email Support Searching for Tickets by ID or Number Configuring WooCommerce How to Hide Default Form Fields IMAP Options in Email Support Requirements for Email Support
