for small businesses
billed yearly until cancelled
  • 50% savings
  • Perfect for beginners
  • Manage tickets via email Enable ticket creation and replies via email for both customers and agents. Agents can manage tickets with email commands
  • Support included
  • Updates included
  • Multiple licensing options
for eCommerce stores
billed yearly until cancelled
  • 60% savings
  • All starter pack features
  • eCommerce store integration Includes integration with WooCommerce and Easy Digital Downloads
  • Support included
  • Updates included
  • Multiple licensing options
lifetime license option
billed yearly until cancelled
  • Hundreds of $$$ in savings
  • All extensions included
  • Zapier integration Zapier integration enables you to automate workflows with thousands of 3rd party web applications via
  • Support included
  • Updates included
  • Multiple licensing options

Can I purchase individual extensions?
Yes. If there is specific functionality that you need for your business, you can purchase individual extensions that meet your needs. Visit our extensions catalogue.

Do I have to purchase extensions?
No. Extensions are entirely optional, although they can dramatically improve functionality and workflow for your business. If you just want the KB Support base plugin, click here.

Do I have to pay extra for support?
We provide support for KB Support for free to all our users. You can open a support ticket at any time. Extension support, however, requires a valid extension license key. License keys are issued at the time of purchase.

Can I request a refund?
You are more than welcome to request a refund within 30 days of purchasing your license keys. However, no refunds are allowed on the Enterprise bundle. View full terms and conditions.

What are the license keys used for?
License keys simply connect your site to ours, allowing us to provide you with automatic updates if your license key is in good standing. Likewise, we provide extension support for valid license key holders.

Do license keys restrict extension functionality?
Absolutely not. Your extensions will work as expected whether you have your license keys activated or not. You are encouraged to test extensions on your staging site without activating license keys.

How many sites can I activate my license key on?
Premium extensions can be purchased for a single site, 2 – 5 sites, or unlimited sites, which determines your license key activation limit. You may deactivate a license key and move it to another site at any time.

What happens if I do not renew my license?
License keys are subscription-based and will automatically renew every year. If you decide to cancel your subscription, you may still use the extension but you will not receive updates or support once the license key expires. You can manage your licenses and subscriptions here.