How to Change Front End Messages

KB Support has a number of built-in messages that are displayed to customers during various activities taking place on the front end of your website – for example, when a ticket is submitted. We’ll refer to these messages as notices.

These front end notices can be changed if you want to do so with a small amount of code by hooking into the kbs_get_notices filter.

All notices are stored as an array within the kbs_get_notices() function. The array key is the ID of the notice and it is necessary for you to know the ID in order to adjust a specific notice.

The array values are nested inside further array associated with the ID;

• class – This is the CSS class applied to the notice. Default styling allows for three values;

  

  

  

• notice – Defines the text that is displayed as the notice

An example of this array is as follows;

array(
    'need_login' => array(
        'class'  => 'info',
        'notice' => sprintf( __( 'You must be logged in to create a support %s.', 'kb-support' ), kbs_get_ticket_label_singular( true ) )
    )
);

As already mentioned, it is possible to change the values within this array in order to display custom messages to your customers. In the below example, we will change the need_login notice and customise the text.

Example

function kbs_custom_frontend_notice( $notices ) {
    $notices['need_login'] = array(
        'class'  => 'info', // Maintain blue container and text
        'notice' => __( 'Sorry but you need to be logged in to create a new support case.', 'kb-support' )
    );

    return $notices;
}
add_filter( 'kbs_get_notices', 'kbs_custom_frontend_notice' );