Efficient customer support is crucial for a successful business. It builds trust and loyalty and keeps customers satisfied. Nowadays, support ticketing systems make their customer service smoother and solve issues. These systems can automatically log customer requests from website forms.
Yet, not all customer inquiries come through automated channels. Some customers may contact the business through phone calls, social media, chat, or forums. This can be challenging to integrate with the ticketing system. In these cases, support agents must manually enter the data to start a support ticket. Sometimes, support agents may even identify issues without the customer’s inquiry.
KB Support is a complete solution for handling customer inquiries. This article will focus on creating a new support ticket in KB Support.
So grab your coffee or beverage of your choice, and let’s do this! ☕Read More