Perhaps the default fields created during install are not enough and you need to capture more information when a customer submits their ticket. Adding (and editing) fields for a submission form is very easy.
Working with Caching Plugins
Caching plugins can offer significant speed improvements for your end users when they are browsing your web pages. They can also provide bandwidth use reductions and improved search engine optimisation.
Adding a Logoff Menu Link
You may wish to add a logoff link to your website to enable your customers to log out once they have finished browsing and/or managing their tickets.
Installing Extensions
Installing extensions for KB Support that have been purchased from the plugin store, is quick and easy although the process differs slightly to those that you can download and install directly from the WordPress.org plugin repository.
Plugin Terms and Conditions
[kbs-custom-terms]
Ticket Status Overview
By default, KB Support has the following possible statuses which can be assigned to a ticket…
Increasing the Maximum File Size for Uploads
The maximum file size for uploads from your submission form can vary from web host to host. If a customer tries to upload a file that exceeds your servers maximum file size limit, they will be presented with an error and the form will not be submitted.