The KB Support premium extensions are not stored within the WordPress plugin repository as they are not free to download, however updating premium extensions is done in the same way so long as you have a valid and active license for your extension(s).
Creating Custom Ticket Statuses
Sometimes the four statuses that are included within KB Support core are not enough to support your workflow and you need to add more.
Changing Ticket Status Labels
If the default ticket status labels from KB Support do not match your preferred names, you can change them with some simple lines of code.
Working with Caching Plugins
Caching plugins can offer significant speed improvements for your end users when they are browsing your web pages. They can also provide bandwidth use reductions and improved search engine optimisation.
Enable Support Worker Ticket Submissions
The default configuration for KB Support restricts support workers from logging tickets via the website front end. It is generally expected that support workers would create tickets on behalf of a customer via the WordPress admin console.
Configuring Canned Replies
The Canned Replies extension enables you to store the responses that you most commonly use when replying to customer tickets. Once stored, the canned replies are instantly accessible to agents managing tickets. They can add the reply content with a single click of a button.
Adding a Logoff Menu Link
You may wish to add a logoff link to your website to enable your customers to log out once they have finished browsing and/or managing their tickets.
KB Article Front End Widgets
KB Support includes two widgets which enable you to easily display information for KB Articles on the front end of your website within a page sidebar.
Global KB Article Settings
These settings define the default behaviour for KB Articles published on your website. Access KB Article settings via Tickets -> Settings and clicking on the KB Articles tab.
Restricting access to KB Articles
KB Support includes an option for you to restrict access to each KB Article you publish. If an article is restricted, any user attempting to view the article must be logged in to your website. If they are not, they will only see the article excerpt followed by a notice. The remainder of the content, […]