The Plugin Pages
During activation, KB Support creates pages that are necessary for your customers to submit new tickets, and manage existing tickets.
During activation, KB Support creates pages that are necessary for your customers to submit new tickets, and manage existing tickets.
Installing extensions for KB Support that have been purchased from the plugin store, is quick and easy although the process differs slightly to those that you can download and install directly from the WordPress.org plugin repository.
The global labels used throughout KB Support for Ticket, Tickets, KB Article and KB Articles are extremely easy to change if there is a term you would prefer to use for either, or both.
Service Level Settings allow you to define your target response and resolution time for tickets that are received within KB Support. Visual aids then allow you to determine those tickets that are approaching, or have exceeded, their SLA targets.
Template tags are placeholder text that get replaced during processing of content with information that is relevant to the ticket that is being referred to.
KB Support has a number of built-in template tags that can be used within ticket notifications that are sent during ticket creation, reply and closure as well as within the template pages that display content on the front end of your website.
Using the user profile hooks WordPress already has, KB Support provides additional hooks that ensure all custom user fields created by any KB Support extension are grouped together under a user profile page header section called KB Support.
The Custom Ticket Status extension for KB Support enables Support Managers and Administrators to define an unlimited number of custom statuses. These statuses can then be assigned to a ticket in addition to the statuses that are provided by the KB Support core plugin.
We develop, maintain and support the KB Support plugin which is freely available to download and use for website owners utilising the WordPress platform. Our website address is: https://kb-support.com.
Our company is WPOmnia LTD with the company registration number: 15187520 and we reside at:
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
Licenses are valid for one year from the date of purchase unless otherwise specified during the purchase process.
A valid and active license key is required in order to get updates and support for purchased add-ons and themes. After one year, license keys may be renewed at the current purchase price of a new license.
Updates are included for free for one year. If you have a valid and active license key, and your extension(s) or theme supports it, updates will be delivered automatically via the WordPress dashboard.
If your extension(s) or theme does not support automatic upgrades, then updates can be downloaded from Your Account page.
Support for purchased extensions or themes is provided for one year after the purchase date. If you wish to continue to receive support after one year, you must purchase a new license key for your product.
Support will only be provided if a support ticket is opened via the official ticket form and whilst no guaranteed response or resolution time is given, the KB Support team will do everything possible to respond as soon as possible.
KB Support extensions are sold as automatically recurring subscriptions that renew each year on the anniversary of the purchase date. This applies to all paid-for extension licenses.
This subscription will automatically renew at the end of the annual license term unless the purchaser cancels their subscription prior to the automatic renewal date.
Please note the following details of KB Support extension license subscriptions:
We have every confidence in the stability of our plugins, however, if you have problems getting extensions to work as described, we will be happy to provide a full refund within 30 days of the original purchase date.
After 30 days, no refunds will be given, no exceptions.
Before a refund will be granted, you must allow us to try and help solve any problem you have.
Refunds will be offered at our sole discretion and must meet all of the following conditions fully:
Refunds may take up to 7 days to be processed and will be returned by the same means as the payment was received.
By purchasing plugin(s) from our site, you agree to this refund policy and relinquish any rights to subject it to any questions, judgement or legal actions.
From time to time we may advertise discount codes for use to receive money off of purchases. These discount codes need to be applied during the checkout process in order to be validated and for the discount to be applied.
The KB Support Email Signatures extension enables each agent to register a custom signature which can be inserted into any of the emails that are sent to a customer regarding a ticket to which the agent is assigned.
The Easy Digital Downloads extension for KB Support integrates your EDD store with KB Support to provide a complete sales and support solution for you and your customers.
The following information will enable you to get up and running in the most optimal way for your website and store.