The KBS_ARTICLE_SLUG constant enables you to change the post type slug of the article post type. By default the slug is article which means that URLs will look like http://yoursite.com/articles/ for the article archive and http://yoursite.com/articles/article-name for individual articles but by defining this constant within your theme’s functions.php file, or any custom plugin file, you can update the slug to be […]
[kbs_tickets] Shortcode
The You must log in to view your tickets. Log into Your Account Username or Email Password Lost Password? shortcode provides an interface for your customers to view a list of all tickets that they have previously submitted. Clicking onto a ticket will open the ticket overview where the customer will be able to […]
[kbs_search] Shortcode
The [kbs_search] shortcode allows you to insert a search form into pages on your website so users can search through the articles available
[kbs_articles] Shortcode
The [kbs_articles] shortcode enables you to display a customised list of articles anywhere on your web page. You can customise the list of articles to be displayed with a variety of shortcode options
[kbs_submit] Shortcode
An overview of the [kbs_submit] shortcode which can be utilised to display a submission form an any page within your website.
[kbs_profile_editor] Shortcode
You can enable your customers to update their profile information such as their first, last and display name, their email address and more by placing the You must log in to manage your profile. Log into Your Account Username or Email Password Lost Password? shortcode on your page. The You must log in to manage your […]
[kbs_register] Shortcode
You can display a user registration form for to allow users to register an account on your site. KB Support will determine if the user is an existing customer, and if they are, it will automatically link their customer account to this account.
[kbs_login] Shortcode
You may wish to display a login form for users that elect to create an account during registration, whilst logging a support ticket or at any other time. KB Support enables you to display a simple login form with the Log into Your Account Username or Email Password Lost Password? shortcode. A user can then login by […]
Shortcodes
KB Support includes a number of shortcodes that can be used to display various information from the plugin, such as a ticket submission form, a support ticket management page, a customised list of articles, registration and login forms, and more.
Ticket Status Overview
By default, KB Support has the following possible statuses which can be assigned to a ticket…