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Changing Ticket Status Labels

Tickets

Changing Ticket Status Labels

If the default ticket status labels from KB Support do not match your preferred names, you can change them with some simple lines of code.

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05/03/2017

Enable Support Worker Ticket Submissions

The default configuration for KB Support restricts support workers from logging tickets via the website front end. It is generally expected that support workers would create tickets on behalf of a customer via the WordPress admin console.

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03/03/2017

Change Global Labels

The global labels used throughout KB Support for Ticket, Tickets, KB Article and KB Articles are extremely easy to change if there is a term you would prefer to use for either, or both.

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16/02/2017

Service Level Settings

Service Level Settings allow you to define your target response and resolution time for tickets that are received within KB Support. Visual aids then allow you to determine those tickets that are approaching, or have exceeded, their SLA targets.

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16/02/2017

Configuring Custom Ticket Status

The Custom Ticket Status extension for KB Support enables Support Managers and Administrators to define an unlimited number of custom statuses. These statuses can then be assigned to a ticket in addition to the statuses that are provided by the KB Support core plugin.

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31/01/2017

Ticket Status Overview

By default, KB Support has the following possible statuses which can be assigned to a ticket…

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19/01/2017
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